SERVICE AGREEMENT

Issued: September 1, 2025

Welcome to use our products and services!

We (hereinafter also referred to as the "Company") are the provider of the Software Product and Services. This Service Agreement (hereinafter referred to as the "Agreement") is the main agreement between the user (i.e., "you") and the Company regarding your access to and use of the Software Product and the enjoyment of other Internet software products and services provided by the Company (hereinafter collectively referred to as the "Services"). Therefore, please read this Agreement carefully and in full (especially the important contents highlighted in bold and underlined, such as exemptions or limitations of liability clauses, dispute resolution, etc.).

You must be the older of: (i) 18 years, or (ii) at least the age of majority in the jurisdiction where you reside and from which you use the Services to open an Account.

By checking the box to agree (whether on your own behalf or that of your employer or another entity), you acknowledge that you and the party you represent have read and accept all terms and conditions of this Agreement. You have reached a legally binding agreement with the Company and agree to be bound by this Agreement. THIS AGREEMENT APPLIES TO THE USE OF AND ACCESS TO THE SERVICES BY CUSTOMER, AGENTS, AND END USERS WHETHER IN CONNECTION WITH A PAID SUBSCRIPTION OR A FREE TRIAL FOR THE SERVICES. If you do not accept and agree to the contents of this Agreement, please do not access or use the Services.

【Account Registration】

• You may register an account using your mobile number or email address. Account information includes but is not limited to all details provided during registration or account updates; such as your account name, profile picture, password, etc. The ownership of the user account is held by the Company. Upon completion of registration, you are obliged to properly keep your account and password secure.

• You are responsible for maintaining the security and confidentiality of your personal account and password, and take full legal responsibility for your actions in the name of your registered account, including but not limited to all legal liabilities that may arise from data modification, voice announcements, payments and other performances during your use of the Services. You should attach great importance to the confidentiality of your account number and password, and not disclose these to others under any circumstances. You should notify the Company immediately if you discover that others have used your account without permission or if any other security breach occurs. You acknowledge and agree that we will not be held responsible for any unauthorized use or misuse of your Account, unless such action is directly caused by our violation of the terms and conditions hereunder.

【Charges and Renewals】

• Unless otherwise agreed by the Company, all Services provided by the Company are paid Services. You must pay the applicable fees in full according to the Service fee standards before using the Services. The usage term shall be based on the service term corresponding to the product you have purchased.

• The Company may modify or change the charging standards and methods for the Services based on its overall strategic planning. The aforementioned modifications and changes will be announced on the corresponding service page; if you need to continue using the Services, please fully understand the revised or changed service charges, methods and other information.

• Except for the initial trial period and other cases of free use authorized by the Company, you shall pay all corresponding fees in accordance with the charging standards published on the relevant service pages for use of the Services. If you do not pay in full as agreed, the Company reserves the right to suspend or terminate the Services it provides to you.

• Within the Service term, if you stop using the Services by your own volition, or if the Services are suspended or terminated due to a serious violation on your part of the terms of this Agreement, the fees you have paid will not be refunded. With regards to your account and data information, the Company will continue maintaining these until the expiration of the Service term.

• Before the expiration of the Service term, you can apply for resumption of the Services you have stopped using at any time, but the fee for the period that the service was suspended will not be refunded, and the Service term will not be extended; if the Services are suspended or terminated due to a serious violation on your part of the terms of this Agreement, you may apply to the Company for resumption of Services after assuming the corresponding liability for breach of this Agreement.

• In order to ensure that you are able to continue using the Company's Services, you can choose to renew your subscription in advance before the expiration of the Service term; if not, the Service term will automatically terminate, at which time the Company has the right to terminate its Services, and you shall bear any losses caused by termination of service. If the name, function or charging standards of the Service have been adjusted at the time of your renewal , you agree that your renewal shall be governed by the adjusted terms. However, such changes will not affect any Services you purchased prior to the adjustment.

• Taxes. Fees for Services include withholding tax, VAT, sales tax, goods and service tax (GST), or any similar or analogous tax applicable in the relevant territory (if any).

【Your Rights and Obligations】

• You are entitled to enjoy the right to use the Software Product and the corresponding upgrade services in accordance with this Agreement.

• You shall use the Software Product and Services in a legal manner within the Services term.

• The Services are only provided for your own personal use. You may not, directly or indirectly, provide part or all of the aforementioned Software and technical support to any third party by means of transfer, sale, renting, or cooperation, for profit or non-profit purposes, without the written consent of the Company. Otherwise this will be regarded as a serious violation of the terms of this Agreement, and the Company reserves the right to pursue liabilities for the aforementioned unauthorized acts.

• You shall comply with all local laws and regulations. You are prohibited from using the Software Product or the Services of the Company to engage in any activities that are illegal therein. You shall be fully liable for the legality of your use of the Services and for all data and content associated with such use.

• You shall take all safe and reasonable technical measures to ensure the security of the various data and information stored on the servers of the Company when using the Software at any time, and assume full liability for the results of your own actions (including but not limited to installing Software on your own initiative, and employing encryption or other security measures).

【The Company's Rights and Obligations】

• The Company shall provide you with the right to use the Software and any corresponding upgrade services in accordance with this Agreement.

• The Company will continuously upgrade the Software products and Services, including but not limited to, functional optimization, added functionality, third party integration plug-ins and other functions and services; such upgrade services will be released on the client-side of the Company in advance. The Company reserves the absolute right to interpret the contents of the upgrade services, and reserves the right to charge additional fees for certain new functions, subject to the update service notice released at the time.

• In order to better satisfy your needs, the Company can provide you with remote consultation services. If you encounter any problems when using the Software, you may contact the Company.

• If the Company finds that you have engaged in any illegal actions in the process of using the Software, the Company shall reserve the right to freeze your account until you identify and desist from such illegal activity. In the meantime, you should actively examine your illegal actions, and provide the Company with accurate information for review by the relevant national regulatory authorities.

• The Company shall open the account authority for you within 3 days after successful payment of the corresponding fees for the Services.

【Intellectual Property Rights】

• All copyrights, trademarks, patents, trade secrets and other intellectual property rights of the Services, and all information related to the Services, including but not limited to source code, object code, documentation, interface design, layout framework, and any software, related data, text expressions, icons, graphics, charts, colors, electronic documents, etc. provided by the Company as part of maintenance of technical support are subject to the Copyright Law, Trademark Law, Patent Law, Anti-Unfair Competition Law and other relevant laws and regulations of intellectual property of the People's Republic of China, and the corresponding international treaties. The Company fully enjoys the intellectual property rights of the aforementioned content, except for Software or technologies authorized by third parties.

• You shall not translate, decompose, modify, decompile, disassemble, reverse engineer or attempt to derive, in whole or in part, any of the program source code from the Software products; you shall not destroy or bypass any encryption measures of the authorized Software products or modify the encrypted information.

• The Company's trade name, trademarks, logos, and product names are the exclusive property of the Company, and you and your affiliates may not use them without the written authorization or permission of the Company.

• You have full ownership of the data and any related content generated in the course of using the Services of the Company. The Company will use your data and related content in accordance with the terms of this Agreement and the Privacy Policy. If the Company needs to share your personal information with any affiliate of the Company in order to better provide services to you, the Company will seek your authorization and consent.

• You are solely responsible for the content you post. You understand and promise that when using the Services, any content posted or uploaded (including but not limited to various forms of content such as text, pictures, audio and video, as well as all components contained within such content, such as music, sound, dialogue, lines, visual design, etc.) were originally created by you, or have been legally authorized (including sub-licensing).

【User Guidelines】

1. You shall be fully responsible for the truthfulness, legality and validity of the registration information provided in the Services. You shall not engage in any of the following acts:

   • Impersonating others, or releasing any information in the name of others;

   • Maliciously using a registered account to cause misunderstanding among other users;

   • Stealing other users' accounts or harassing other users by testing, cheating or any other illegal means;

   • Donating, lending, renting, transferring or selling a registered account, or permitting others to use the account in any other way without the prior written consent of the Company.

The Company reserves the right to immediately stop providing Services and revoke your account if you engage in any of the aforementioned acts, and the Company shall accept no responsibility for any consequence or legal liability arising therefrom.

2. You shall not conduct any acts that endanger network security or infringe upon the intellectual property rights of the Company or any third party in the process of using the Services, including but not limited to the following:

   • Use of any plug-ins, cheats, systems or third-party tools not authorized or licensed by the Company to interfere with, destroy, modify or affect the normal operation of the Software Product and related services;

   • Use of the Services (or any part thereof) for any illegal purpose, in any illegal form or in a manner that violates this Agreement, or for committing any fraud or other malicious acts, including but not limited to hacking into the Services (or the website linked to the Services) or any operating system, or seeding malicious codes, including viruses or harmful data;

   • Infringing upon the intellectual property rights of the Company or any third party while accessing and/or using the Services;

   • Submitting or otherwise providing the Services (including the subject matter and source code) in whole or in part to any person in any form without the prior written permission of the Company;

   • Decomposing, decompiling or reverse engineering the Services or any part thereof, or creating derivative works based on the Services or any part thereof, or attempting to engage in similar activities which are prohibited by law.

The Company reserves the right to immediately stop providing Services and revoke your account if you engage in any of the aforementioned acts, and the Company shall accept no responsibility for any consequence or legal liability arising therefrom.

3. While using the Services, you shall abide by the laws and regulations of your local country and/or Singarpore. You are prohibited from using the Services to unlawfully or improperly send or disseminate information, including but not limited to the following:

   • Endangering national security, divulging state secrets;

   • Disseminating rumors or spreading obscenity, pornography, gambling, violence, homicide, terrorism, racial discrimination or cult-related information;

   • Insulting or slandering others, or infringing upon others' rights to privacy, reputation, portrait, intellectual property or other legitimate rights and interests;

   • Engaging in violence to intimidate or threaten others, implementing doxing, or instigating crimes;

   • Other content prohibited by relevant laws and administrative regulations.

4. The Company reserves the right to examine and supervise your use of the Services. If it is found that you have violated any of the aforementioned content when using the Services, the Company or the subjects authorized by the Company reserve the right to require you to make the appropriate corrections immediately, or to directly take all necessary measures (including but not limited to deleting your published content, suspending or terminating your right to use the Services) in order to reduce the impact of your misconduct, and all legal liabilities arising therefrom shall be borne by you.

【Data Security and Privacy Policy】

By using the Software Product and the Services provided by the Company, you agree that the Company retains the right to lawfully collect and use technical or diagnostic information related to yourself and the Services you use, and that above mentioned information will be used to perfect and improve the content and technology of the Services and software products, and to enhance the quality of the Services.

Respecting and protecting your privacy is a basic policy of the Company. Without your lawful authorization, the Company will not disclose your registration information and other non-public content generated in the process of your using the Services, except for in the following circumstances:

• Obtaining your explicit authorization in advance, or when you voluntarily share information with a third party based on the Services;

• Providing such information pursuant to the relevant laws and regulations or as required by a judicial order;

• Providing such information to a third party due to your violation of this Agreement for the purpose of rights protection.

For more information about our data security and privacy policy, please refer to the terms of the Privacy Policy, which is published as part of the Services and on the corresponding website.

【Modifications】

If we make a material change to these terms of Service that adversely affects your rights thereunder or your use of our Services in a material way, we will notify you in advance, unless the change is required by law, regulation, or is necessary to prevent fraud, abuse,or harm to the Services, or other users. However, the Company may, at any time, make changes that have a materially adverse effect on your use of the service or your rights under these Terms, effective immediately, under the following circumstances: (i) for legal, regulatory, fraud and abuse prevention, or security reasons; (ii) to restrict products or activities we deem unsafe, inappropriate, or objectionable; (iii) use of the service for purposes outside the scope of this agreement without the Company's consent; or (iv) other violations of this agreement. Unless we specify otherwise in the notice (if applicable), any modification to these Terms of Service will take effect immediately upon the posting of the updated terms in this location. Your continued access to or use of the service after we provide such notice (if applicable), or after we post such updated terms, constitutes your acceptance of these changes and your agreement to be bound by the revised Terms of Service. If you do not agree to the revised Terms of Service, you must cease accessing and using the service.

【Non-disclosure】

• Definition of Confidential Information. "Confidential Information" refers to trade secrets (including financial secrets), technical secrets, business know-how and/or other information and materials that shall be kept confidential (including but not limited to product information, product usage rules, product plans, service content, prices, financial and marketing plans, business strategies, customer information, customer data, research and development information, software and hardware, technical descriptions, designs, specialized formulas, and specialized algorithms) obtained by one Party ("Receiving Party") from the other party ("Disclosing Party") or generated by the performance of this agreement by both Parties, regardless of the above information and materials in whatever form or in whatever carrier, and whether or not the Disclosing party has indicated its confidentiality orally, graphically or in writing at the time of disclosure. Confidential Information shall not include information that: (a) is or becomes generally known to the public through no act or omission of the other Party; (b) was in the other Party's lawful possession prior to disclosure, with no breach of confidentiality obligations owed to the Disclosing Party; (c) is lawfully disclosed to the other Party free of any obligation of confidence by a third party which itself was not under any obligation of confidence in relation to that information; or (d) is independently developed by the other Party.

• Protection of Confidential Information. Each Party agrees to keep the other Party's Confidential Information in confidence throughout the term of this Agreement. Each Party shall not disclose the other Party's Confidential Information to any person except with the prior written consent of the other Party or in accordance with this section; otherwise the defaulting party shall bear the direct economic losses thus caused to the Disclosing Party. Each Party agrees to take appropriate measures to protect the other Party's Confidential Information, which shall in no event be less than the degree of care that it uses to protect its own confidential information.

• Permitted disclosure. The Receiving Party may only disclose the Confidential Information to its employees, agents or subcontractors who have a need to know, and who are subject to confidentiality obligations no less than the degree of protection as required herein. Each Party may only use the other Party's Confidential Information for the purpose of performing this Agreement, unless otherwise authorized by the other Party. Notwithstanding anything to the contrary, each Party may disclose the other Party's Confidential Information in a legal proceeding or as required by law.

【Force Majeure】

You acknowledge and agree that the Company does not need to assume any legal liabilities to you under the following circumstances:

• You understand and agree that factors such as force majeure may be encountered during the use of this Software Product and related services (force majeure refers to objective events that cannot be foreseen or overcome, and that are unavoidable); this includes, but is not limited to natural disasters (such as floods, earthquakes, typhoons, etc.), epidemics, government actions, wars, strikes, riots, adjustment of national policies, adjustment of trunk lines in computer rooms, maintenance and overhaul of telecom operator data centers, interrupted network links, policy adjustments and impacts of telecom operators and interruption of data source services. In the event of force majeure, the Company will try to repair any damage caused as soon as possible, but the Company is exempt from liabilities for the pause, suspension, or termination of the Services, or for any loss caused by force majeure to the extent permitted by relevant laws and regulations;

• Due to the particularity of Internet applications and product service platforms, in the case of any suspension, interruption, delay, usage restriction, abnormal use, inability to use, temporary closure of website, or similar issue affecting the Company's software and Services and caused by computer virus intrusion, hacker attack, government control, force majeure, network operators and third-party service providers, you also agree that such an event does not constitute a breach of contract by the Company, and the Company will not assume any legal liability. However, the Company will do its best to protect your rights and restore the service immediately after the situation has been rectified.

【Disclaimer】

• You understand and agree that the Company does not provide any kind of explicit or implied warranties or conditions regarding this Software Product and related services, including but not limited to commercial merchantability, suitability for specific purposes and similar matters. Your use of this Software Product and related services shall be at your own risk.

• For your information security, the Company will take reasonable precautionary measures such as data transmission, storage and conversion, and make reasonable efforts to protect the security of your information. Given that there may be certain unknown and/or undefined data security risks as a result of online data transmission, storage and conversion, the consequences of such risks may include, but are not limited to data loss, leakage, damage, and inability to read or extract. Hereby, you confirm that you have clearly understood and accepted the risks arising from the Internet, and bear the corresponding consequences, and in order to minimize losses when such risks occur, you confirm that you have taken appropriate measures (such as data backup or similar).

• You understand and confirm that, based on the particular nature of the Internet application and product service platform, the Company promises to continuously improve its service quality and level of service, in order to provide you with better services. However, due to technical limitations, the Company cannot guarantee that the Services provided are flawless. Accordingly, you agree that if the Services provided by the Company have any defects, but if those defects are unforeseeable, unavoidable and insurmountable by the technical state of the industry at that time, the Company will not be regarded as being in breach of this Agreement, and shall not be liable to you as a result.

• The Company shall not assume any legal liabilities regarding the loss or leakage of data, personal information, materials, commands, passwords, etc. caused by your own actions (such as improper maintenance or improper confidentiality), or any other leakage of your personal information not caused by the Company.

• You shall be responsible for the legality of input data, uploaded files, published content and other behavior and content while using the Services, as well as the legality of the data, files and content obtained through the Services. All legal liabilities for any disputes arising from the above-mentioned files, data, content or information that you have authorized the Company to provide to third parties, shall be borne by you, and the Company shall not assume any legal liabilities.

• The Internet is an open platform. You acknowledge that risks related to copying, reprinting, unauthorized modification or other illegal purposes by other organizations or individuals may exist if you upload and publish content such as pictures and text. Such risks and the corresponding consequences arising from the use of the Services are borne entirely by you, and the Company shall not assume any legal responsibility.

• For text, pictures, graphics and other content created by you, or created by others and uploaded by you to the Software Product, the Company reserves the right to monitor the above content in real time, and also reserves the right to immediately delete any content that violates this Agreement based on the independent judgement of the Company, and reserves the right to transfer the aforesaid action to judicial authorities for processing. You understand and confirm that any consequence or loss caused by the above deletion of information by the Company will be borne entirely by you, and the Company shall not assume any legal liabilities.

• You may authorize or permit your affiliates to use your account or the Services, but this Agreement and other online agreements, such as the Privacy Policy issued on the relevant websites, as well as all agreements signed offline (hereinafter referred to as the "Agreement Package") shall be disclosed to your affiliates, to ensure that all terms in this Agreement and Agreement Package are agreed upon before your affiliates can use your account or the Company's Services. You are solely responsible for any consequences resulting from your affiliates claiming that they have not read or accepted this Agreement or the Agreement Package.

【Limitation of Liability】

• The Company shall not assume any liability for any damage to the security of your data caused by the Internet technology itself, or by other non-intentional actions of the Company that cannot be considered to be gross negligence.

• Under no circumstances shall the Company be liable for any indirect, consequential, punitive, incidental, special or criminal damages or loss of profits caused by your use of this Software Product and the related services. Unless otherwise explicitly stipulated by laws and regulations, all responsibilities of the Company to you, regardless of the reason or the form of action, are always limited to the fees (if any) you paid to the Company during the use of the Software Product and related services.

• Given the inherent nature of the software, its outputs may be inaccurate, misleading, incomplete, or otherwise confusing. You are solely responsible for exercising your independent judgment and should not rely exclusively on any recommendations or guidance provided. We disclaim all liability for any problems resulting from such advisory content.

• The Company shall have no liability with respect to the Terms, the The Company Software Product, the Services or otherwise for any direct, indirect, incidental, special, consequential, or exemplary damages, including damages for losses of profits, goodwill, use, data or other intangible losses resulting in any way from the Terms, the Services or the The Company Software Product, even if The Company has been advised of the possibility of such damages. In no event shall The Company’s total liability to you under the Terms exceed the total fees you actually paid to The Company in the 12 months preceding when the claim arose. This limitation applies to all causes of action in the aggregate, including breach of contract, breach of warranty, negligence, strict liability, misrepresentations, and other torts.

• The foregoing limitations shall apply to the fullest extent permitted by applicable law.

【Liability for Breach of Contract】

• Unless otherwise provided for herein, if a Party incurs any expense, or suffers any direct economic loss due to the other Party's breach of this Agreement, the breaching Party shall indemnify the non-breaching Party for such expense or direct economic loss within 10 business days of the date on which it receives written notice from the non-breaching Party.

• If you violate this Agreement and any of the relevant undertakings, the Company reserves the right to terminate this Agreement at any time.

• The Company shall not assume any liability for any usage problems caused by abuse, misuse, or unauthorized modification on your part, or for any other reasons not directly related to the Company.

【Application of Law and Dispute Resolution】

• This Agreement and the related Services shall be governed by and construed in accordance with the laws of Singapore.

• If you have any disputes during the use of the Software, you should attempt to resolve these by means of friendly negotiation with the Company; if no agreement is reached within 30 days of negotiation, you may initiate arbitration to Shanghai International Economic and Trade Arbitration Commission.

• Initial Dispute Resolution. We are available by email at [leyanlive@jolect.com] to address any concerns you may have regarding your use of the Services. Most concerns may be quickly resolved in this manner. Both parties agree to use their best efforts to settle any dispute, claim, question, or disagreement directly through consultation and negotiation in good faith, which shall be a precondition to either party initiating a lawsuit.

【Miscellaneous】

• For the purposes of this Agreement, "Affiliate" refers to any entity that directly or indirectly controls, or is controlled by, or is under common control with, a party through equity, agreement or otherwise. "Control" means that its capital contribution is more than 50% of the total capital of a limited liability company, or its shares are more than 50% of the total share capital of a joint stock company; although the amount of its capital contribution or the percentage of shares it holds is less than 50%, the voting rights it enjoys based on its capital contribution or shares are sufficient to significantly influence the resolutions of shareholders' meetings or general meetings. This clause also applies to the Company's Privacy Policy or other online agreements.

• If any part of the terms herein becomes invalid, this shall not affect the validity of other terms. Such other terms shall remain valid and both Parties shall continue to abide by them.

• Neither party shall transfer the rights and obligations under this Agreement to a third party without the prior written consent of the other party. However, you understand that the Company may need to accept necessary assistance from its affiliates when performing its obligations under this Agreement, and you understand and agree to the above arrangements. After your confirmation, as long as the Company's obligations under this Agreement are fulfilled, regardless of whether the actual performer of such obligations is the Company itself or the Company's affiliates, it is deemed that the Company has fulfilled the obligations of this Agreement.

• The products and services are provided by JOLECT PTE.LTD .

• Address:

60 PAYA LEBAR ROAD, #07-54, PAYA LEBAR SQUARE, SINGAPORE 409051

Email: leyanlive@jolect.com